Product knowledge
Use business and product context to answer customer questions more consistently.
In development · Coming soon
AI sales conversations, without losing human control.
Conversena is our conversational-commerce platform for businesses that sell and support customers through messages. It is being designed around the full path from a customer question to a completed order or a smooth handoff to your team.
One customer conversation layer
Bring messaging channels into one operating flow.
Instead of treating every message as a separate manual task, Conversena is designed to combine AI assistance, business knowledge and human intervention in one workflow.
CONVERSENA
Unified inboxAI + team
Instagram
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WhatsApp
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Messenger
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AI context active
Catalog + business guidance
Handoff availableCatalog + business guidance
Designed for conversational commerce
From question to order, with context.
Conversena is focused on the repetitive, high-context work that happens inside customer conversations — while keeping the business team available for the moments that need judgment.
Intent understanding
Recognize what the customer is trying to buy, ask, compare or resolve.
Order detail capture
Collect the practical information needed to move a conversation toward an order.
Human handoff
Escalate to a team member when a conversation needs judgment or manual action.
Business guidance
Keep automated replies aligned with configured business rules and operating preferences.
Unified operations
Give teams one place to review messaging activity and customer progress across supported channels.
How it is designed to work
A clearer path through every conversation.
The system is designed as an operating workflow, not just a chatbot reply box.
A customer sends a message
Across a supported messaging channel, the conversation enters the shared workspace with its channel and customer context.
AI interprets intent and context
It uses product knowledge and business guidance to understand what the customer is asking for.
Answer, recommend and collect details
The assistant can guide product questions and gather the practical information needed to move an order forward.
Your team steps in when needed
Conversations can be handed to a person when the customer needs judgment, negotiation or manual follow-up.
Built for our market
Arabic-first, multilingual by design.
Conversena is being shaped around how businesses in our region actually sell through messages, including Arabic as the primary customer language with English and Hebrew support where needed.
Arabic-first experiencesDesigned around natural customer conversations rather than translated interface labels alone.
Human handoffThe assistant is not meant to trap the customer in automation when a person should take over.
Business knowledgeProduct context and guidance help replies stay grounded in what the business actually offers.
Operational visibilityA shared workspace is designed to give teams a clearer view of conversations and order progress.
Conversena
Interested in using conversational AI for your business?
Conversena is still in development. If you want to discuss your messaging workflow or a future pilot, contact AM Media Forest directly.